If you are a developer on the journey to create a sustainable, compliant, and timeless commercial washroom, then you have found the right washroom company to walk with you throughout your project. Our service offering does not extend to residential properties as Dolphin’s core business focuses on commercial and public developments.

Over 23 years of operation, each washroom project we have worked on has been unique and bespoke. We know that not one washroom is the same as the next, and every project comes with its challenges.

The difference between Dolphin and other washroom companies is we innovate to drive experience and create beautifully designed sustainable washrooms driven by culture consultancy. Looking at your project as a whole, we provide you with a wealth of information regarding washroom regulations and considerations, from product choice to the overall design.

But first, let’s find out if we are a good fit for your new build or renovation.

What is Dolphin’s point of difference from other washroom companies?

We are a pod of people who are dedicated to providing the best commercial washroom experience possible. Our motivation comes from our three key pillars of trust:

Innovation that enhances the experience

Offering a complete washroom solution that is customised to your exact specifications, from design to delivery.

Beautifully sustainable washrooms

Helping you achieve your sustainability goals by understanding your needs and developing a solution that is practical, functional, and meets your vision while also complying with the latest regulations.

Culture-driven consultancy

Committed to providing outstanding customer service and long-term support, our relationship and involvement with your project continue even after the sale is complete.

Our goal is to support you throughout the entire process, from design to implementation, and provide excellent after-sales service. This sets us apart from other suppliers whose services typically end after delivery.

Tell me more about SMART washroom technology

SMART washroom technology helps your tenants to reduce operating expenses which makes your building an attractive investment.

This technology can measure water consumption, track total usage, activate hygiene flushes, and deliver fault reporting alarms, allowing facilities teams to promptly attend to any issues with the appliances or take action to replenish paper towels or soap based on the alerts.

A SMART washroom system can help you demonstrate your sustainability credentials by collecting granular data from each SMART-enabled washroom product, allowing you to showcase your efforts in monitoring and consistently improving water and energy consumption.

How can Dolphin help me with my sustainability goals?

Are you looking for a washroom company that:

  • Provides Life Cycle Assessments
  • Demonstrates sustainable supply chain processes
  • Manufactures environmentally friendly washroom products
  • Invests in sustainability credentials such as Environmental Product Declarations

If you answered yes to these points, then yes, we can help you reach your sustainability goals.

Following a cradle-to-cradle approach means we manufacture our products with environmentally friendly materials that are either biodegradable or have recyclable properties.

Partnering with us will enable you to have complete control of your water and energy usage by incorporating SMART washroom technology that demonstrates the sustainability of your commercial or public washroom.

We will help you achieve your sustainability goals within the washroom space and provide you with alternative solutions in the unlikely event that we are unable to meet your expectations.

Can Dolphin help me achieve my desired building certification such as BREEAM, NABERS UK, and WELL?

Many products within each range meet the highest credits you can achieve for various building certifications. But, if you have chosen a product that does not meet the standard you wish to achieve, we can help you with our consultancy service to gain points in other areas of the washroom.


At the core of a WELL certification is the protection of the wellbeing of building occupants. Products are designed to meet both aesthetic appeal and functionality, incorporating the recommendations stipulated in the Water Concept of the WELL Building Standard v2, Q4 2022.


Our touch free taps, commercial shower sets, and WC pans also meet the BREEAM flow rates and flush volumes required to achieve a BREEAM Excellent or Outstanding accreditation.


Since NABERS UK currently focuses on energy consumption, our range of sensor taps, touch free soap dispensers, and automatic hand dryers help to reduce and save energy in the washroom, bringing you one step closer to achieving a NABERS UK rating.

The constant innovation of washroom products and technology ensures that your sustainable washroom meets the criteria required to comply with the standards of numerous green building certifications.

Why should I work directly with Dolphin?

Developers may find it challenging to find the right consultants due to factors such as technical expertise, communication skills, availability, cost, and compatibility. Our aim is to help you meet these challenges and make it easier for you by providing direct access to highly skilled and experienced washroom specialists and engineers who are up to date with the latest trends and advancements in the washroom industry.

Our team places great importance on effective communication, listening attentively, and conveying ideas and solutions for your washroom when you need them. You will also have access to a committed team who are available to work with your base specification and schedule to ensure that your projects stay on track and meet deadlines.

Building a strong working relationship with you, ensures compatibility in terms of work ethic, values, and vision for your project, leading to better collaboration and increased productivity.

One of the greatest benefits of working with us is establishing a consistent base specification for all of your buildings or developments, making it easier for you to incorporate your brand style and guarantee high quality standard products that every tenant will be satisfied with.

Over time, we will become more familiar with your organisation and your needs which can lead to a better understanding of your goals and requirements, and a tailored solution to meet your recommendations accordingly.

What will it look like working with Dolphin?

Your journey begins

We know that you will have many technical questions and design queries ready at hand for us to answer. As much as we are happy to answer all your questions, we will also have some questions to ask you about your project.

Some questions you can expect from us in our first meeting

  • Do you work to a general specification?
  • What are your key priorities across your developments?
  • What are the challenges that you see?
  • What value can we add as a washroom solution provider?
  • Where do you think our synergies lie?
  • How would SMART technology be integrated into your buildings at this stage?

We want you to make well-informed decisions before choosing to partner with us so you can expect a genuine and in-depth collaboration with transparency in every step of your journey with Dolphin.

Our service does not end at the point of sale; we’re committed to helping you achieve your sustainability goals, solve any challenges, comply with all relevant regulations, provide guidance, and ensure that your washrooms remain functional.

After delivering your project, we collaborate with you and your client to maintain the pristine condition of your washroom and take prompt action to address any challenges that arise after the project handover.

Meet the Dolphin pod of Client Relations Executives who will dedicate themselves to creating the finest washroom experience from your concept to delivery:

What can Dolphin do for me?

The answer depends on what you want to accomplish:

  • Is it a sustainable washroom you wish to achieve?
  • Are you on the journey to attain a BREEAM, NABERS UK or WELL certification?
  • Do you need a compliant Doc M solution for your accessible washroom?
  • Is it your desire to create a masterpiece that radiates that wow factor?

Together we can decide whether our products and services will help you reach your vision of the complete package.

By collaborating with our team of engineers, designers, and your dedicated Client Relations Executive, you will gain access to a detailed analysis of your washroom design, allowing us to identify areas where we can enhance your requirements or alert you to potential challenges.

Once a project is in motion, it can take several years to complete. It is a lengthy process that needs a long term relationship built on trust to nurture your project and work with you to achieve your objectives.

To help you choose the products you need to achieve your objectives, we provide advice and supply technical information, technical specifications and product specifications. From experience, we know we will need to equip you with these valuable details as they are essential to accomplish a successful project.

Can Dolphin provide me with all the products I need?

Glance over the collection of sanitaryware we supply. Is there something missing from the list that you don’t see? Is what you are looking for not in our range?

When you work with us, you benefit from our innovative approach to creating bespoke products tailored specifically to your needs. We encourage you to share your requirements with us so that we can help source and supply exactly what you're looking for.

We are transparent with our clients and will not lead you to believe that everything is possible with us. But we can promise we will explore every option and solution available to help you achieve your vision.

Will Dolphin meet my budget?

Pricing models are flexible and can be tailored to your budget, striking a balance between cost and value.

Dolphin offers a wide range of washroom products in touch free and traditional options, colours and textures, special finishes and coatings. Your quote will depend entirely on the features and models you choose.

The products in each range can accommodate both modest budgets and those who desire premium offerings. Although these products have a set price tag, there is no one-size-fits-all because every quote is customised depending on the model and added features.

We will be open and upfront in offering value engineering to your current specifications, including alternative product options, to help you meet your budget if we fall short

One more thing we must bring to your attention is the cost of special finishes and coatings.

  • Physical Vapour Deposition may be costly, but it also depends on the product you want it applied to. A custom coated washroom product, for example, will no doubt have an impact on your budget too.
  • Ceramic coating is higher in cost compared to PPC but is cheaper than PVD. This unique coating is great value for money and adds a competitive edge to your washroom design.
  • Polyester Powder Coated is one of the most cost-effective washroom product finishes. The competitive cost does not equate to substandard quality so you can be assured this is a reliable choice.

Are your washroom products recyclable?

Most of the products assembled and manufactured in the United Kingdom are made of 80% high quality grade stainless steel, of which 95% is recyclable.

At the end of a product’s lifecycle, instead of being disposed of it can be repurposed, reused, or recycled, depending on its end-of-life condition.

What is Dolphin doing to reduce your carbon footprint?

We are committed to reducing our carbon footprint and promoting sustainable practices in every aspect of our business.

Our office, warehouse, and factory currently rely on 17% of renewable energy for power by utilising the latest solar technology and integrating it into the grid. Through an extensive energy saving initiative in progress, we aim to reduce our electricity usage by up to 80% in the upcoming months. Consequently, we anticipate that our roof solar panel array will meet approximately 53% of Dolphin’s power requirements.

In addition to this, we have launched an electric vehicle scheme and introduced five charging points, further encouraging our staff to use sustainable transportation. Our premises are insulated to the highest standards, and we have replaced all fluorescent lighting with energy saving LED lights that turn off automatically, contributing to significant energy savings.

We have implemented SMART washroom technology to monitor water and energy usage in our washrooms, with the goal of continuously improving our efforts to conserve these precious resources. Our work is guided by sustainability standards such as BREEAM, LEED, SKA, WELL, NABERS UK, and USGBC, which drive us to innovate and produce more sustainable products.

Dolphin is committed to always achieving ISO accreditation and is continuously working on shortening our assembly process to use less light and heat, reducing our environmental impact.

Finally, we are running EPD data collection on our products using the Life Cycle Assessment (LCA) licensed software to ensure we are meeting our sustainability goals.

We take pride in being a sustainable business and hope to inspire others to join us in our journey towards a greener future.

Tell me more about Dolphin’s aftersales support

The Dolphin team is dedicated and committed to giving you post-delivery support, and take immense pride in providing exceptional aftersales assistance to our valued clients.

Purchasing washroom products is just the beginning of the customer journey, and we want to ensure that you are satisfied with your purchase and service long after the initial transaction.

The aftersales support team is available to assist you with any issues or questions that may arise, whether it be technical assistance, product maintenance, or general inquiries. Providing high quality aftersales support can help build a strong relationship with you, enhance your experience, and ultimately increase your satisfaction.

Our goal is to not only meet but exceed your expectations and ensure that you receive the best possible service and support.

Tell me more about Dolphin’s warranties

We offer comprehensive and reliable product warranties for your peace of mind.

For example, the Alavo behind mirror system comes with a 10 year limited warranty, and in the unlikely event that a fault occurs, we will send our technical support team to fix any issues with any of our products within a few days if needed.

Does Dolphin charge extra for consultancy services?

No. Our consultants provide guidance and advice on-site, telephonically, through online meetings or our website chat, free of charge. There is no consultancy fee on our quotes as this is part of our service offering.

Can Dolphin offer washroom solutions outside the United Kingdom?

Yes! Whether you are a European developer or a global developer, we can provide global services through our distributor network and ensure that your brand is maintained in all your buildings according to your general washroom specifications. We have completed projects in Australia, the USA, the United Arab Emirates, Europe, South Korea, and many other countries.