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Online Delivery Policy
Despatch of your order will generally be made the same day if placed before 2pm, otherwise the next working day after order, with the exception of the following:

  • Dolphin Prestige items will usually be up to 15 working days for despatch.
  • Non-stock or out of stock items will usually be no more than 50 working days depending on the type of product.

Delivery Time and Costs

UK Mainland
Next working day:

  • Orders under £200: £10
  • Orders over £200: Free 

Next working day before 10:30:

  • Orders under £200: £40
  • Orders over £200: £30

 Next working day before 12:30:

  • Orders under £200: £35
  • Orders over £200: £25

Scottish Highlands, Offshore Islands
2 working day service:

  • Orders under £200: £10
  • Orders over £200: Free

Northern Ireland
2-3 working day service:

  • Orders under £350: £30
  • Orders over £350: Free

Republic of Ireland
2-3 working day service:

  • Orders under £500: £35
  • Orders over £500: Free

Channel Islands
2-3 working day service:

  • Orders under £500: £55
  • Orders over £500: Free

Other destinations
Available on application

Important Notes

  • Deliveries will be made by a third party carrier.
  • Deliveries will generally be made between 7am and 6pm Monday to Friday (excluding bank holidays).
  • In some circumstances your order may arrive as separate deliveries.
  • We will endeavour to deliver at the agreed time however, we cannot guarantee delivery dates and times as these may be affected by circumstances outside our control. We will do our best to contact you if we are forewarned of delays.
  • If our carriers are unable to gain access to the agreed delivery address they may return the goods to our warehouse and we will make contact with you to re-arrange delivery. Unfortunately in these circumstances we may have to charge you a further delivery fee.
  • All goods must be signed for to confirm receipt. If you are unavailable at this time we recommend a responsible adult is available to sign on your behalf.
  • We carry the risk of loss or damage to the products until you sign for them upon receipt, we therefore recommend that you inspect the product thoroughly at this time to ensure you are happy that the goods have not been damaged in transit and all items are present. Claims for damage or missing goods may not be honoured if this is not indicated on the carriers system.
  • Any subsequent problems that are not immediately identifiable upon delivery must be reported to us within 3 working days of delivery – please see our Returns Policy on this website. 

Returns Policy

Something wrong?
We want you to be completely satisfied with your purchases from us.
If you have an issue, please get in touch.

Problem with an item?
To let us know about a faulty product or damaged delivery, please contact us by email or phone, and a member of the returns team will then discuss your issue and offer a resolution.

Item(s) to be returned or exchanged?
To let us know about items you wish to return to us, please email returns@dolphinsolutions.co.uk. A member of the returns team will then contact you with a Returns Authorisation Number.

Unauthorised returned items will not be accepted and/or processed. Please ensure that you obtain a Returns Authorisation Number before you return any items to avoid problems and delays. We cannot process your return without your returns number, so be sure that it is clearly marked on your returns package.

Please note that items must be returned in their original packaging and saleable condition, and that a 30% restocking fee may be charged. Where an alternative/replacement item is ordered, the restocking fee will not normally be charged.

Refunds will be offered on the sale price of the goods; the original delivery charge of your order will not be refunded.

You are responsible for goods until they are returned to us, and for the cost of the return. We recommend that you use a tracked postal service; we cannot offer a refund for items lost in transit. If you are unable to arrange the return of you items, we may be able to do so on your behalf. In such circumstances, a collection fee will be charged.

Bespoke, Dolphin Prestige or special order products are not eligible for returns.

Incorrect Delivery?
If you have received an incorrect item, please report this by following the normal returns procedure and then wait for our reply.

We will then advise on how to proceed with the return.

If you have any problems or questions, feel free to contact us at returns@dolphinsolutions.co.uk

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